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Proflowers.com

Proflowers.com Store Details
524,359 customers have rated this store since December 1999

 
4
See all ratings
All Ratings
  • 4.4 Overall look and design of site
  • 4.0 Product met expectations
  • 4.4 Selection of products - Types of products available
  • 4.1 Customer support
  • 3.9 Would shop here again
  • 3.8 Variety of shipping options
  • 3.0 Shipping charges
  • 4.0 Prices relative to other online merchants
  • 4.5 Order tracking
  • 4.4 Ease of finding what you are looking for
  • 3.7 Charges stated clearly before order submission
  • 4.4 On-time delivery - Product arrived when expected
  • 4.3 Clarity of product information
  • 4.0 Overall satisfaction
  • 4.4 Availability of product you wanted
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Contact Information
Physical Address: 4840 Eastage Mall
San Diego CA 92121
UNITED STATES
Customer Service: Tel: (800) 776-3569
Fax: (858) 454-9852
Email: info@proflowers.com
Web site: http://www.proflowers.com
Features & Services

Ordering Methods
Order phone number: (800) 776-3569
Toll-free order phone number: (800) 776-3569
Order fax number: (858) 454-9545
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
680 Reviews TotalReviews 1 - 10 of about 680
  • 4.0 Would shop here again
  • 3.5 Overall satisfaction
  • 2.5 Product met expectations
  • 4.0 On-time delivery - Product arrived when expected
  • 4.0 Order tracking
  • 4.0 Availability of product you wanted
  • 4.5 
  • 3.5 Shipping charges
  • 4.0 Variety of shipping options
  • 4.5 Charges stated clearly before order submission
  • 4.0 Prices relative to other online merchants
by Ginger, Sunday, May 20, 2012 1:53 AM
The order I placed for delivery to my mother in Michigan was fine. The order I received from my daughter in Washington Sate was left in the hot sun too long, resulting in some very unusual variations on tulips.
I know that your product will arrive in a timely fashion, and will be as fresh as possible without picking them myself.
  • 4.0 Would shop here again
  • 4.5 Overall satisfaction
  • 4.0 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Order tracking
  • 4.5 Availability of product you wanted
  • 3.5 
  • 0.5 Shipping charges
  • 1.5 Variety of shipping options
  • 4.0 Charges stated clearly before order submission
  • 1.5 Prices relative to other online merchants
by pinksky, Sunday, May 20, 2012 12:56 AM
It was a really good experience. Deliverly charges are still rather high - but was delivered on time and I was notified right after items were delivered.
There are too many additional cost to send flowers. You have tax, delivery charge, care & handling + the free vase is not free! It is amazing that a $19.99 order turns into almost $40.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 Customer support
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Product met expectations
  • 5.0 
by gnastergma, Sunday, May 20, 2012 12:26 AM
sent 2 dzn red roses to my 85 yr old mother.. she was in awe of the beauty and long life of the roses. she has told everyone in the park about them , even my 94 yr old step father has told all of his men friends about them. she coments every day about how pretty or how they are opening up and how she loves them. thank you for helping to make her mothers day a very memorable one, and the price was great.. thanks again.
so easy and so affordable
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 Clarity of product information
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 5.0 
  • 5.0 Selection of products - Types of products available
by PACO, Sunday, May 20, 2012 12:06 AM
THE ARRIVAL OF THE FLOWERS WERE DROPPED OFF AS SCHEDULED.I WAS IMPRESSED WHEN THE BOX WAS OPENED THEY WERE PACKED VERY CAREFULLY. THANK YOU SO MUCH.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.0 
  • 4.5 Clarity of product information
  • 4.0 Selection of products - Types of products available
  • 4.5 Ease of finding what you are looking for
  • 4.0 Overall look and design of site
by LW, Saturday, May 19, 2012 11:07 PM
The discount and the free vase decided it forme.
the 20% discount was applied automatically but there was the spot to put it in which was confusing.
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 4.5 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Customer support
  • 4.5 Order tracking
  • 4.5 Availability of product you wanted
  • 5.0 
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
Saturday, May 19, 2012 10:23 PM
prompt
OK
  • 4.0 Would shop here again
  • 4.0 Overall satisfaction
  • 4.0 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Order tracking
  • 4.5 Availability of product you wanted
  • 4.0 
  • 2.0 Shipping charges
  • 3.0 Variety of shipping options
  • 3.5 Charges stated clearly before order submission
  • 3.0 Prices relative to other online merchants
by North Pole, Saturday, May 19, 2012 9:53 PM
Makes gift shopping easy. I wish the prices weren't so high.
I wish the prices weren't so high
  • 1.5 Would shop here again
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 4.0 Customer support
  • 5.0 On-time delivery - Product arrived when expected
  • 0.5 Product met expectations
  • 4.0 Overall satisfaction
  • 5.0 
by Glen P, Saturday, May 19, 2012 9:46 PM
I have had several orders from Proflowers, but I am very disappointed in the last order my wife received for Mother's Day. The flowers were in terrible condition and only lasted one day before she threw them away.
  • 2.5 Would shop here again
  • 2.0 Overall satisfaction
  • 2.0 Product met expectations
  • 1.0 On-time delivery - Product arrived when expected
  • 1.5 Customer support
  • 2.0 Order tracking
  • 1.5 Availability of product you wanted
  • 4.5 
  • 0.5 Shipping charges
  • 1.5 Variety of shipping options
  • 2.0 Charges stated clearly before order submission
  • 4.0 Prices relative to other online merchants
by unhappy, Saturday, May 19, 2012 9:00 PM
My first order arrived and was left at the back door for over 3 hours the flowers were dead. Then I had to call and new flowers were sent. Those were also left but found quickly and seemed to be ok. Overall i'm not happy with experience and will probably not order again.
  • 4.0 Would shop here again
  • 4.5 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.0 
  • 2.5 Shipping charges
  • 3.0 Prices relative to other online merchants
  • 1.0 Charges stated clearly before order submission
  • 3.0 Variety of shipping options
by Lou, Saturday, May 19, 2012 8:05 PM
The delivery of the flowers went smoothly. The receipient said the flowers were beautiful
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