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Crutchfield

Crutchfield Store Details
235,338 customers have rated this store since May 1996

 
4.7
See all ratings
All Ratings
  • 4.6 Ease of finding what you are looking for
  • 4.6 Selection of products - Types of products available
  • 4.7 Customer support
  • 4.6 Overall look and design of site
  • 4.8 Order tracking
  • 4.7 Clarity of product information
  • 4.6 Variety of shipping options
  • 4.8 Availability of product you wanted
  • 4.3 Prices relative to other online merchants
  • 4.7 Overall satisfaction
  • 4.7 Product met expectations
  • 4.8 Shipping charges
  • 4.7 Would shop here again
  • 4.8 On-time delivery - Product arrived when expected
  • 4.8 Charges stated clearly before order submission
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: Crutchfield is one of the nation's leading Internet and catalog retailers of consumer electronics. Since its founding in 1974, Crutchfield has been a respected authority on car and home entertainment products. The people who staff Crutchfield's call centers are noted for their high integrity, product knowledge, and technical expertise. To aid shoppers, the site offers enhanced product information, unique shopping tools, multi-angle photos, product comparison charts, a detailed list of exactly what's included in the manufacturer's box, and much more. All products on the website are offered with a money-back guarantee and most orders come with free tech support. Read customer reviews
Contact Information
Physical Address: 1 Crutchfield Park
Charlottesville VA 22911
UNITED STATES
Customer Service: Tel: (800) 955-9091
Fax: (434) 817-1010
Email: advisors@Crutchfield.com
Web site: http://www.crutchfield.com/
Features & Services

Ordering Methods
Order phone number: (888) 955-6000
Toll-free order phone number: (888) 955-6000
Order fax number: (434) 817-1010
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
250 Reviews TotalReviews 1 - 10 of about 250
  • 5.0 Would shop here again
  • 4.5 Overall satisfaction
  • 4.5 Product met expectations
  • 4.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 4.5 Availability of product you wanted
  • 5.0 Order tracking
  • 4.5 
  • 4.5 Shipping charges
  • 4.5 Variety of shipping options
  • 4.5 Charges stated clearly before order submission
  • 4.5 Prices relative to other online merchants
Saturday, May 19, 2012 11:47 AM
Shipping took a little long 5 days. I would prefer 3 to 4 days.
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 4.5 Availability of product you wanted
  • 4.5 Order tracking
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Product met expectations
  • 4.0 
Friday, May 18, 2012 6:10 PM
Crutchfield is awesome! I like their broad selection of products and tech staff to help with your purchase
Crutchfield is very competitive, friendly, and always helpful in making my decisions.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 4.5 
  • 5.0 Clarity of product information
  • 4.5 Selection of products - Types of products available
  • 4.5 Ease of finding what you are looking for
  • 3.0 Overall look and design of site
by Cris B, Friday, May 18, 2012 12:43 AM
I have been a long time Crutchfield customer and have never had any issues with product, prices or support. In reference to this order where I had a question about a item which was free with the product purchase when the product was out of stock, Crutchfield personally contacted me and corrected the matter. As a small business owner myself that deals with the public, The service, professionalism and yet personal touch that Cructhfiled provides in the internet market world is unmatched, they simply are the best.
Love Crutchfield..long time customer....I did have a issue with this order that I was not totally happy with. I waited for a powered sub woofer to be back in stock to order. When the sub woofer was out of stock, it included a free wiring kit. As soon as the sub woofer was back in stock, I placed my order for the subwoofer, but there was no longer a free wiring kit included. I called and spoke with a representative about this issue to see if I could still get a free wiring kit since the powered sub had been out of stock. Was told they could not do that. I will still continue to shop at Crutchfield..but feel dissapointed about having to pay for the wriing kit when before, it was free when the powered sub was out of stock.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 4.0 On-time delivery - Product arrived when expected
  • 4.5 Customer support
  • 5.0 Availability of product you wanted
  • 4.0 Order tracking
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 4.5 Prices relative to other online merchants
Thursday, May 17, 2012 8:39 PM
Very impressed with all of the necessary adapter cables.
  • 5.0 Would shop here again
  • 5.0 Availability of product you wanted
  • 4.5 Order tracking
  • 4.5 Customer support
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Product met expectations
  • 5.0 Overall satisfaction
  • 4.5 
Thursday, May 17, 2012 11:52 AM
i really liked, they show you everything you need to know about what you looking for; was a great experience. i know i will be shopping again with Crutchfield, is amazing; thanks
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
Thursday, May 17, 2012 9:43 AM
Always reliable.
No comments at this time.
  • 4.5 Would shop here again
  • 4.0 Overall satisfaction
  • 4.5 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Customer support
  • 4.5 Order tracking
  • 4.5 Availability of product you wanted
  • 5.0 
  • 3.0 Shipping charges
  • 3.0 Variety of shipping options
  • 3.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 3.0 Selection of products - Types of products available
  • 4.0 Overall look and design of site
  • 4.0 Ease of finding what you are looking for
  • 4.0 Clarity of product information
by Chuck, Thursday, May 17, 2012 9:31 AM
Only frustration was web chat information on the rear speakers for the BMW Z3 2.8 with Harmon Kardon sound system, the rear speakers are 4" not 5.25"
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.5 
  • 5.0 Shipping charges
  • 4.5 Variety of shipping options
  • 4.5 Prices relative to other online merchants
  • 4.5 Charges stated clearly before order submission
  • 4.0 Selection of products - Types of products available
  • 4.0 Overall look and design of site
  • 4.0 Ease of finding what you are looking for
  • 3.5 Clarity of product information
by Bill, Thursday, May 17, 2012 8:55 AM
Great communication and always great service!
  • 4.5 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 4.5 
  • 5.0 Clarity of product information
  • 4.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 4.5 Overall look and design of site
Wednesday, May 16, 2012 11:13 AM
The educational aspects of the online portal are a real plus for me...most retailers don't bother and it helps me trust Crutchfield.
  • 0.5 Would shop here again
  • 0.5 Overall satisfaction
  • 0.5 Customer support
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
by Rady, Wednesday, May 16, 2012 8:32 AM
Dan muy buen servicio y atienden bien al publico pero me senti incomodo por no querer hacerme la venta en un equipo que queria comprar para mi personal.
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