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jcpenney

jcpenney Store Details
669 customers have rated this store since August 1997

 
4.3
See all ratings
All Ratings
  • 4.2 Shipping charges
  • 4.3 Overall satisfaction
  • 4.5 Product met expectations
  • 4.6 Charges stated clearly before order submission
  • 4.2 Prices relative to other online merchants
  • 4.4 Would shop here again
  • 4.3 Variety of shipping options
  • 4.3 On-time delivery - Product arrived when expected
  • 4.3 Clarity of product information
  • 4.2 Selection of products - Types of products available
  • 4.2 Ease of finding what you are looking for
  • 4.3 Overall look and design of site
  • 4.3 Customer support
  • 4.2 Availability of product you wanted
  • 4.4 Order tracking
*Ratings are for the past 90 days only.
 
Store description: J. C. Penney's online catalog includes departments for women's, men's and children's fashions, electronics, items for the home, toys, jewelry and sporting goods. The site also contains a gift registry and information on Penney's in-store services, such as its hair salon and photo studio. There is also a form that allows customers to order any item from the company's paper catalog.
Contact Information
Physical Address: 6501 Legacy Drive
Plano TX 75024-3698
UNITED STATES
Customer Service: Tel: (800)322-1189
Email: shopper@jcpenney.com
Web site: http://www.jcpenney.com
Features & Services

Ordering Methods
Order phone number: (800) 322-1189
Toll-free order phone number: (800) 322-1189
Order fax number: (800)711-9624
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
6 Reviews TotalReviews 1 - 6 of about 6
  • 5.0 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
  • 5.0 Selection of products - Types of products available
  • 5.0 Clarity of product information
  • 5.0 Charges stated clearly before order submission
  • 4.0 Prices relative to other online merchants
  • 5.0 Variety of shipping options
  • 1.5 Shipping charges
  • 5.0 Availability of product you wanted
  • 3.5 Order tracking
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Product met expectations
  • 5.0 Overall satisfaction
  • 5.0 Would shop here again
by Bill from Aurora, Tuesday, April 24, 2012 8:54 AM
One of my favorite clothes web sites. Shipping a bit high, but I pay for convenience (I think free to ship to a store?)
  • 3.5 Ease of finding what you are looking for
  • 3.0 Overall look and design of site
  • 3.5 Selection of products - Types of products available
  • 3.0 Clarity of product information
  • 3.5 Charges stated clearly before order submission
  • 3.5 Prices relative to other online merchants
  • 3.5 Variety of shipping options
  • 3.0 Shipping charges
  • 4.0 Availability of product you wanted
  • 3.5 Order tracking
  • 4.0 Customer support
  • 5.0 On-time delivery - Product arrived when expected
  • 4.0 Product met expectations
  • 3.5 Overall satisfaction
  • 4.5 Would shop here again
by tc, Tuesday, April 24, 2012 8:33 AM
great store, good merchandise
  • 4.5 Ease of finding what you are looking for
  • 4.0 Overall look and design of site
  • 2.5 Selection of products - Types of products available
  • 4.5 Clarity of product information
  • 5.0 Charges stated clearly before order submission
  • 4.5 Prices relative to other online merchants
  • 4.5 Variety of shipping options
  • 4.0 Shipping charges
  • 1.5 Availability of product you wanted
  • 4.5 Order tracking
  • 5.0 On-time delivery - Product arrived when expected
  • 4.0 Product met expectations
  • 3.5 Overall satisfaction
  • 3.5 Would shop here again
by hannahss, Tuesday, April 24, 2012 8:29 AM
JC Penney no longer carries the basic items that I have depended on in the past. I do not shop online or in the store very much any more. I don't like their new pricing.
  • 4.5 Ease of finding what you are looking for
  • 4.5 Overall look and design of site
  • 4.5 Selection of products - Types of products available
  • 4.5 Charges stated clearly before order submission
  • 4.5 Prices relative to other online merchants
  • 4.5 Variety of shipping options
  • 4.0 Shipping charges
  • 3.5 Availability of product you wanted
  • 4.0 Order tracking
  • 4.5 Customer support
  • 3.5 On-time delivery - Product arrived when expected
  • 4.0 Product met expectations
  • 4.5 Overall satisfaction
  • 4.5 Would shop here again
by pchrist1, Tuesday, April 24, 2012 8:22 AM
Shipping seemed to take longer than I thought it would.
  • 5.0 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
  • 5.0 Selection of products - Types of products available
  • 5.0 Clarity of product information
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
  • 5.0 Variety of shipping options
  • 5.0 Shipping charges
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 Customer support
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Product met expectations
  • 5.0 Overall satisfaction
  • 5.0 Would shop here again
by Angie A, Tuesday, April 24, 2012 8:20 AM
great store and prices
  • 3.5 Ease of finding what you are looking for
  • 3.5 Overall look and design of site
  • 3.5 Selection of products - Types of products available
  • 3.5 Clarity of product information
  • 3.5 Charges stated clearly before order submission
  • 3.5 Prices relative to other online merchants
  • 1.5 Variety of shipping options
  • 3.5 Availability of product you wanted
  • 3.5 Customer support
  • 3.5 On-time delivery - Product arrived when expected
  • 3.5 Product met expectations
  • 2.5 Overall satisfaction
  • 2.5 Would shop here again
Tuesday, April 24, 2012 8:07 AM
I do not like the new pricing and the cataglogs that are sent out. I have contacted them and got a reply that was cut and pasted from their website. I find that they are missing the general public and that the prices are so so.
 
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