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OfficeMax

OfficeMax Store Details
708,943 customers have rated this store since November 1999

 
4.4
See all ratings
All Ratings
  • 4.3 Clarity of product information
  • 4.3 Ease of finding what you are looking for
  • 4.4 Overall satisfaction
  • 4.6 Availability of product you wanted
  • 4.5 On-time delivery - Product arrived when expected
  • 4.4 Would shop here again
  • 4.3 Selection of products - Types of products available
  • 4.5 Product met expectations
  • 4.6 Charges stated clearly before order submission
  • 4.3 Order tracking
  • 4.2 Overall look and design of site
  • 4.5 Shipping charges
  • 4.2 Customer support
  • 4.2 Prices relative to other online merchants
  • 4.2 Variety of shipping options
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: OfficeMax.com offers over 30,000 items online. The site carries a large selection of office supplies and business machines including office furniture, briefcases, presentation materials, printers, peripherals, fax machines, copiers, phone systems and more. OfficeMax.com also provides a variety of services such as express orders for frequently purchased products, usage reporting, online order tracking, order-by-number features and an informational resource center.
Contact Information
Physical Address: 263 Shuman Blvd
Naperville IL 60563
UNITED STATES
Customer Service: Tel: 1-800-283-7674
Email: online@officemax.com
Web site: http://www.officemax.com
Features & Services

Ordering Methods
Order phone number: 1-800-283-7674
Toll-free order phone number: 1-800-283-7674
Order fax number: 
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
640 Reviews TotalReviews 1 - 10 of about 640
  • 4.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.0 
  • 4.5 Clarity of product information
  • 4.5 Overall look and design of site
  • 4.5 Ease of finding what you are looking for
  • 4.5 Selection of products - Types of products available
by Working at rest., Saturday, May 19, 2012 5:17 PM
Great chair! Great price! On time!
  • 3.0 Would shop here again
  • 3.0 Overall satisfaction
  • 1.5 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.0 Customer support
  • 3.0 Availability of product you wanted
  • 4.5 Order tracking
  • 3.0 Clarity of product information
  • 3.5 Overall look and design of site
  • 4.0 Ease of finding what you are looking for
  • 4.0 
  • 4.0 Selection of products - Types of products available
by Larry, Saturday, May 19, 2012 12:50 PM
In general the ordering experience was good, efficient and served my needs, I am disappointed in the quality of the product delivered based on the description and pictures on the web site though.
  • 4.5 Would shop here again
  • 5.0 Availability of product you wanted
  • 4.5 Order tracking
  • 3.0 On-time delivery - Product arrived when expected
  • 5.0 Product met expectations
  • 4.5 Overall satisfaction
  • 4.5 
Saturday, May 19, 2012 10:21 AM
Slow to ship. I switched to OfficeMax due to dissatisfaction with Staples who delivered 1 business day after purchase. Delivery from OfficeMax took 3 days.
  • 4.5 Would shop here again
  • 3.5 Overall satisfaction
  • 4.0 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Order tracking
  • 4.5 Availability of product you wanted
  • 5.0 
  • 2.5 Shipping charges
  • 5.0 Variety of shipping options
  • 4.5 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
Saturday, May 19, 2012 12:38 AM
One box of the sheet protectors had been opened (the inside plastic wrap was missing), but otherwise my purchase was complete, delivered in a timely manner and met my expectations.
Shipping rates are a little steep.
  • 4.0 Would shop here again
  • 4.0 Overall satisfaction
  • 4.0 Product met expectations
  • 4.0 On-time delivery - Product arrived when expected
  • 4.5 Customer support
  • 5.0 Order tracking
  • 4.5 Availability of product you wanted
  • 4.5 Clarity of product information
  • 4.0 Selection of products - Types of products available
  • 4.0 Ease of finding what you are looking for
  • 4.0 
  • 4.0 Overall look and design of site
by Aufklarung, Friday, May 18, 2012 1:08 PM
Your order tracking system needs to be adopted by Newegg. my new guts for my computer never made it to me.
I am a happy customer!
  • 3.0 Would shop here again
  • 2.5 Overall satisfaction
  • 1.5 Product met expectations
  • 1.5 On-time delivery - Product arrived when expected
  • 0.5 Order tracking
  • 2.5 Availability of product you wanted
  • 4.0 
  • 3.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 3.0 Prices relative to other online merchants
by dodie, Friday, May 18, 2012 11:35 AM
was not ablevto track. recieced too late in the evening
  • 4.0 Would shop here again
  • 4.0 Overall satisfaction
  • 4.0 Product met expectations
  • 4.0 On-time delivery - Product arrived when expected
  • 3.5 Customer support
  • 4.0 Order tracking
  • 4.0 Availability of product you wanted
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 
  • 5.0 Prices relative to other online merchants
by not happy, Friday, May 18, 2012 10:32 AM
Not happy with the Max Perk rewards: we re-cycle takes forver to get reward points: Also all cupon's are for purchase $100 to $150. I think you havecut back on your rewards and cupons.
easy; great check out; fast
  • 0.5 Would shop here again
  • 2.0 Overall satisfaction
  • 0.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 2.5 Availability of product you wanted
  • 5.0 Order tracking
  • 4.0 Customer support
  • 5.0 
  • 4.5 Clarity of product information
  • 4.5 Selection of products - Types of products available
  • 4.5 Ease of finding what you are looking for
  • 4.5 Overall look and design of site
by Mentos, Friday, May 18, 2012 10:21 AM
The Mentos I ordered are either a sub-standard product or very old. Two out of the three packages I ordered were open and the Mentos were loose in the package. The quality of the Mentos is definitely sub-standard. However, I needed them for a convention and therefore, had to use them.
  • 4.5 Would shop here again
  • 3.5 Overall satisfaction
  • 3.5 Product met expectations
  • 3.0 On-time delivery - Product arrived when expected
  • 3.0 Customer support
  • 4.0 Availability of product you wanted
  • 4.0 Order tracking
  • 4.5 
  • 5.0 Clarity of product information
  • 4.5 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 4.5 Overall look and design of site
Friday, May 18, 2012 8:49 AM
I ordered two printer cartridges for my Canon printer. It took just over two days for these items to be delivered. When they did arrive I found one of the cartridge boxes to have been almost crushed. While the cartridge itself was not damaged, I was upset that the delivery service was unable to deliver these items in a more professional manner.
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.5 Shipping charges
  • 4.5 Variety of shipping options
  • 4.5 Prices relative to other online merchants
  • 4.5 Charges stated clearly before order submission
  • 4.5 Clarity of product information
  • 4.5 Selection of products - Types of products available
  • 4.0 Overall look and design of site
  • 4.5 Ease of finding what you are looking for
  • 4.0 
Friday, May 18, 2012 8:47 AM
great service
Prices are good
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