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Vitacost

Vitacost Store Details
12,232 customers have rated this store since February 2001

 
4.6
See all ratings
All Ratings
  • 4.6 Overall satisfaction
  • 4.5 Variety of shipping options
  • 4.3 Shipping charges
  • 4.7 Product met expectations
  • 4.3 Overall look and design of site
  • 4.6 Order tracking
  • 4.4 Prices relative to other online merchants
  • 4.5 Customer support
  • 4.4 Selection of products - Types of products available
  • 4.7 Would shop here again
  • 4.7 Charges stated clearly before order submission
  • 4.5 Clarity of product information
  • 4.3 Ease of finding what you are looking for
  • 4.8 Availability of product you wanted
  • 4.8 On-time delivery - Product arrived when expected
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: Vitacost offers a wide selection of vitamins at wholesale prices.
Contact Information
Physical Address: 5400 Broken Sound Blvd NW
Boca Raton FL 33487
UNITED STATES
Customer Service: Tel: 800-793-2601
Fax: 800-347-6898
Email: http://www.vitacost.com/Survey-Contact-Us
Web site: http://www.vitacost.com
Features & Services

Ordering Methods
Order phone number: (800) 793-2601
Toll-free order phone number: (800) 793-2601
Order fax number: 561-752-8900
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
13 Reviews TotalReviews 1 - 10 of about 13
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 4.5 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Availability of product you wanted
  • 4.5 Variety of shipping options
  • 3.0 Prices relative to other online merchants
  • 4.5 Charges stated clearly before order submission
  • 4.5 Clarity of product information
  • 3.5 Overall look and design of site
  • 4.5 Ease of finding what you are looking for
  • 4.5 
  • 4.5 Selection of products - Types of products available
Saturday, May 19, 2012 10:14 AM
TOO MUCH CONTACT - TOO MANY E-MAILS TOO MANY SURVEYS
Product is fine, cost is comparable but free shipping makes the difference. However, you are driving me crazy with e-mails that are deleted because I have over 500 e-mails that I am sifting through.
  • 4.0 Would shop here again
  • 4.0 Overall satisfaction
  • 4.0 Product met expectations
  • 3.5 On-time delivery - Product arrived when expected
  • 3.5 Customer support
  • 4.0 Availability of product you wanted
  • 4.0 Order tracking
  • 4.0 
  • 4.0 Shipping charges
  • 4.0 Variety of shipping options
  • 4.0 Charges stated clearly before order submission
  • 4.0 Prices relative to other online merchants
by tom, Monday, May 07, 2012 9:31 AM
Competetive prices - free shipping over $49 - pretty good deal.
Low prices plus free shipping over $49 beat the best competition by about $15
  • 4.0 Would shop here again
  • 3.5 Overall satisfaction
  • 3.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 2.5 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Selection of products - Types of products available
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 5.0 Clarity of product information
Sunday, May 06, 2012 6:08 PM
I keep wondering why most of the products don't have the expiration date stamped on the bottles.
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 4.5 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Order tracking
  • 4.5 Availability of product you wanted
  • 4.5 
  • 4.5 Shipping charges
  • 4.5 Variety of shipping options
  • 4.5 Charges stated clearly before order submission
  • 4.5 Prices relative to other online merchants
by Helga, Tuesday, May 01, 2012 9:57 PM
thanks for the speedy delivery!
am really satisfied with the customer friendly web site, easy process and speedy delivery. thanks!
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
by rie, Tuesday, May 01, 2012 6:51 AM
I like that I can go to Whole Foods and see a product I cannot afford and then come home and order it from Vitacost
I especially like that I can easily see the the content of the vitamins and food I order. This is not the case with most websites. I also like that when i see a product in whole Foods I can find the same but cheaper here.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
by Vejay, Monday, April 30, 2012 10:12 AM
I saved over 40% of the reatail amount that I would have paid had I gone to the local vitamin shoppe. The products are great and the fast delivery is unbelievable. I have gladly referred your site to my friends and I look forward to doing business with you very soon! Thank you Vitacost
  • 4.0 Would shop here again
  • 5.0 Overall satisfaction
  • 4.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 4.5 Availability of product you wanted
  • 3.0 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 4.0 Charges stated clearly before order submission
  • 4.5 Prices relative to other online merchants
by Murnak, Monday, April 30, 2012 9:11 AM
great products at a good price!
Adds to confusing to buy and get the best deal..................
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
Sunday, April 29, 2012 11:30 AM
Long-time happy repeat customer.
Long time repeat customer.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 4.5 
  • 5.0 Shipping charges
  • 4.5 Prices relative to other online merchants
  • 3.0 Charges stated clearly before order submission
Saturday, April 28, 2012 8:30 AM
The rates for vitamins I need are reasonable, and the checkout is efficient.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Selection of products - Types of products available
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 5.0 Clarity of product information
by Lalee, Friday, April 27, 2012 11:08 AM
I love Vitacost and recommend it to many.
I LOVE Vitacost!
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