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Zappos.com

Zappos.com Store Details
258,121 customers have rated this store since January 2000

 
4.7
See all ratings
All Ratings
  • 4.6 Ease of finding what you are looking for
  • 4.7 Clarity of product information
  • 4.8 Shipping charges
  • 4.8 On-time delivery - Product arrived when expected
  • 4.6 Selection of products - Types of products available
  • 4.8 Customer support
  • 4.8 Charges stated clearly before order submission
  • 4.6 Overall look and design of site
  • 4.7 Variety of shipping options
  • 4.8 Order tracking
  • 4.7 Would shop here again
  • 4.7 Availability of product you wanted
  • 4.7 Overall satisfaction
  • 4.2 Prices relative to other online merchants
  • 4.6 Product met expectations
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: Zappos.com sells a huge selection of dress, casual and athletic shoes for men and women. Shoe shoppers at the site can choose from a selection of over 100 brands, more than 50,000 SKU's and have access to more than 30 million pairs of shoes!
Contact Information
Physical Address: 2280 Corporate Circle
Henderson NV 89074
UNITED STATES
Customer Service: Tel: 1-800-927-7671
Fax: 702-943-7778
Email: cs@zappos.com
Web site: http://www.zappos.com
Features & Services

Ordering Methods
Order phone number: (800) 927-7671
Toll-free order phone number: (800) 927-7671
Order fax number: 
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
1242 Reviews TotalReviews 1 - 10 of about 1,242
  • 5.0 Would shop here again
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 Customer support
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Product met expectations
  • 5.0 Overall satisfaction
  • 5.0 
by bobby, Saturday, May 19, 2012 9:02 PM
very satifed with service,will order again ,thank you!
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 3.5 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
by Suzi, Saturday, May 19, 2012 8:23 PM
Great price, great selection and quick delivery
I wanted to print a picture of the shoes I puchased but could not.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 Customer support
  • 5.0 
  • 5.0 Variety of shipping options
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
by sanurse, Saturday, May 19, 2012 5:18 PM
Zappo's is the place to shop on line . I get my order the next day nearly every time and shipping is free, both ways
My husband and I shop with Zappo most of the time now and we are extremely happy with the timely service
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 4.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 4.5 Order tracking
  • 5.0 Availability of product you wanted
  • 4.5 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 4.5 Ease of finding what you are looking for
  • 5.0 
  • 5.0 Overall look and design of site
by bory777, Saturday, May 19, 2012 4:55 PM
Its ok without any problems
Allways are OK
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 
  • 4.0 Prices relative to other online merchants
by Zoe's Mom, Saturday, May 19, 2012 3:24 PM
I have a new favorite place,on line to buy shoes. It use to be DSW but I find Zappos has a better selection,reasonable prices,and the delivery time is great!!! Returns are a snap and quickly processed. Whats there not to like!!!
Zappos is great!!! High quality merchandise. Easy returns, and speedy delivery of orders. Zappos is my go to on line store
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 4.5 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 
  • 5.0 Overall look and design of site
by Dar, Saturday, May 19, 2012 1:37 PM
Can't believe the time I ordered the shoes and how fast they were delivered. Very friendly company and a pleasure to deal with.
I am amazed how fast I received my order. I ordered a pair of shoes for myself and the very next day I received my order. So today I ordered apair of shoes for my husband.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 3.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 3.5 Availability of product you wanted
  • 5.0 
  • 5.0 Shipping charges
  • 4.0 Variety of shipping options
  • 4.0 Prices relative to other online merchants
  • 4.5 Charges stated clearly before order submission
  • 4.5 Selection of products - Types of products available
  • 4.0 Overall look and design of site
  • 4.0 Ease of finding what you are looking for
  • 4.5 Clarity of product information
Saturday, May 19, 2012 1:19 PM
Best online retailer out there. I hope they never change their great customer service, quick and on-time delivery, and easy and returns. I check Zappos first for all my purchases before resorting to other sites.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 Customer support
  • 3.0 
  • 4.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 4.0 Ease of finding what you are looking for
  • 4.5 Overall look and design of site
by Saikoro, Saturday, May 19, 2012 12:02 PM
This was my second transaction with Zappos. My first purchase was a pair of shoes which did not fit and the return and refund was a breeze. My second purchase was a breeze, the sandals fit perfectly and the delivery was on schdule.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Product met expectations
  • 5.0 
by shannon, Saturday, May 19, 2012 11:54 AM
great product and couldn't believe how quickly they were delivered. I was barely off the computer...
every time I have purchased with zappos has been awesome. happy with product and service
  • 5.0 Would shop here again
  • 4.5 Overall satisfaction
  • 4.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 4.5 Availability of product you wanted
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Selection of products - Types of products available
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 5.0 Clarity of product information
by Carol, Saturday, May 19, 2012 11:23 AM
Easy to use, wide range of products, excellent!
Very easy shopping. Excellent website with phenomenal selection! Like the way Zappos does business - makes it fun!
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