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Babyhaven.com

Babyhaven.com Store Details
309 customers have rated this store since October 2007

 
3.9
See all ratings
All Ratings
  • 3.8 Availability of product you wanted
  • 4.4 Selection of products - Types of products available
  • 4.3 Variety of shipping options
  • 3.2 Order tracking
  • 4.4 Prices relative to other online merchants
  • 3.2 Customer support
  • 4.6 Charges stated clearly before order submission
  • 4.2 Shipping charges
  • 4.0 Would shop here again
  • 4.3 Product met expectations
  • 4.4 Clarity of product information
  • 3.9 Overall satisfaction
  • 4.3 Ease of finding what you are looking for
  • 3.5 On-time delivery - Product arrived when expected
  • 4.4 Overall look and design of site
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Contact Information
Physical Address: 9266 Hall Road
Downey CA 90241
UNITED STATES
Customer Service: Tel: 877-233-3432
Fax: 866-469-2419
Email: info@babyhaven.com
Web site: http://www.babyhaven.com
Features & Services

Ordering Methods
Order phone number: 877-233-3432
Toll-free order phone number: 877-233-3432
Order fax number: 866-469-2419
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
14 Reviews TotalReviews 1 - 10 of about 14
  • 5.0 Would shop here again
  • 2.0 Availability of product you wanted
  • 5.0 Customer support
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Product met expectations
  • 5.0 Overall satisfaction
  • 4.5 
by kc, Thursday, May 17, 2012 5:21 PM
I had to wait a long time before they were in stock and no one told me when they were back in stock even though they said they would but appart from that the service product and price i was very pleased with
I have bought from babyhaven before and been pleased with the service I received
  • 4.0 Customer support
  • 5.0 Variety of shipping options
  • 4.0 Shipping charges
  • 5.0 
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
by suominat, Tuesday, May 15, 2012 2:12 AM
You should have tracking number of the package that goes abroad.... I have been waiting for my package more then one month and I didn't get it yet
You should make sure that the goods must be currently on as long as you have a picture and description of the goods. It's very boring when I want to order something and I've got notified that the item is out of stock
  • 0.5 Would shop here again
  • 0.5 Overall satisfaction
  • 0.5 Product met expectations
  • 0.5 On-time delivery - Product arrived when expected
  • 0.5 Customer support
  • 0.5 Availability of product you wanted
  • 0.5 Order tracking
  • 4.0 
  • 4.0 Clarity of product information
  • 4.0 Overall look and design of site
  • 4.0 Ease of finding what you are looking for
Saturday, May 12, 2012 10:15 AM
It has been 2 1/2 months since the order was confirmed and still nothing.I sent 2 emails to customer support and - nothing back.
Website was a little slow. But generally good layout - I'm happy I didn't necessarily have to register first to place an order.
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 4.5 Availability of product you wanted
  • 5.0 Order tracking
  • 4.0 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 4.5 Prices relative to other online merchants
by Jack, Monday, May 07, 2012 5:07 PM
Great buying and the the postage was way cheaper than the outrageous postage prices of Amazon internationally. Definitely come back to site to shop again.
  • 0.5 Would shop here again
  • 0.5 Overall satisfaction
  • 0.5 On-time delivery - Product arrived when expected
  • 0.5 Customer support
  • 0.5 Order tracking
  • 5.0 Shipping charges
  • 4.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 4.0 
  • 5.0 Prices relative to other online merchants
by Kim, Tuesday, May 01, 2012 1:02 AM
I ordered a quad stroller im Feb. 2012. My order was lost. I contacted customer service and was told that it would be sent right away. I was billed at the end of March for the total including shipping and this is the 30th of April and I still have not recieved my stroller. I need this item and I am disgusted with how long this is taking.
I shopped around on line and had a hard time finding anyone to ship to Canada. Also your shipping rates were better
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 3.5 Ease of finding what you are looking for
  • 5.0 
  • 5.0 Overall look and design of site
Thursday, March 29, 2012 12:24 PM
Excellent product, great prices, fast shipping
Really affordable pricing and love that you ship overseas. Will purchase from this site again if the need arises.
  • 0.5 Would shop here again
  • 1.0 Overall satisfaction
  • 2.5 Product met expectations
  • 0.5 On-time delivery - Product arrived when expected
  • 0.5 Customer support
  • 0.5 Availability of product you wanted
  • 2.5 Order tracking
  • 3.0 
  • 4.5 Clarity of product information
  • 4.5 Selection of products - Types of products available
  • 3.0 Ease of finding what you are looking for
  • 4.0 Overall look and design of site
Tuesday, March 27, 2012 6:54 PM
NOTHING HAPPENED UNTI I CALLED MANY TIMES.IT SEEMS MY ADDRESS WAS TRANONDED WRONG BT YOU
  • 0.5 Would shop here again
  • 0.5 Overall satisfaction
  • 0.5 Product met expectations
  • 0.5 On-time delivery - Product arrived when expected
  • 0.5 Customer support
  • 0.5 Availability of product you wanted
  • 0.5 Order tracking
  • 2.5 
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
by barbara, Tuesday, March 27, 2012 2:49 PM
Ive had problems with them on three occasions and they where not nice at all!!!! Never got my stuff they tried to claim it was lost when i contacted usp they said it was never even given to them to ship!!! After a conversation with babyhaven custumer service they could of careless and said so what do u want to do!!! How ignorant!!! Id never recommend them to anyone!!!!! EVER!!! Still waiting to get my money back!!!!
I had order a set thru amazon to u and what a mess they loss thee order and stated it didnt go thru which it should of i think it was because of what i was getting with the two pacifiers and the rattle and blanket which was a great price and i feel they made the mistake. Also i have order from u before and ure shipping is slow compared to others. But i do love the product and i receved what i was suppose too.
  • 4.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 3.0 Clarity of product information
  • 3.5 Selection of products - Types of products available
  • 4.0 Ease of finding what you are looking for
  • 4.5 
  • 3.0 Overall look and design of site
Friday, March 23, 2012 9:34 PM
very pleased.
  • 4.5 Would shop here again
  • 4.0 Overall satisfaction
  • 2.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 2.0 Customer support
  • 5.0 Order tracking
  • 3.0 Availability of product you wanted
  • 5.0 
  • 3.0 Shipping charges
  • 3.0 Variety of shipping options
  • 4.5 Charges stated clearly before order submission
  • 4.0 Prices relative to other online merchants
Friday, March 23, 2012 8:49 AM
Everything was excellent I will order again but I was sent a Blank soother and I did not order one - now I am stuck with it as none of my girls wanted a black one - I ordered the ones with designs that close when they are dropped and was sent one MAM soother plain :(
Should offer a flat rate shipping on orders over $100 to canada I will be ordering again!!
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